Last updated: 22 October 2026
We want you to be happy with every gift. Because most of what we sell is fresh and made to order, this policy is different from a normal online shop. Please read it before ordering. This policy works together with the Malaysian Consumer Protection Act 1999 and does not limit your statutory rights.
1. Fresh fruit and flowers (perishable items)
Fresh fruit baskets and flowers are made to order and cannot be returned or exchanged for a change of mind. We will replace or refund your order if:
- the item arrives damaged, spoiled or wilted;
- the wrong item was delivered, or key items are missing; or
- the order was not delivered.
How to claim: message us on +60133130151 (WhatsApp) or email skkfruitsdnbhd@gmail.com within 24 hours of delivery (for fruit and flowers, the sooner the better, ideally the same day) with your order number and clear photos of the item and packaging. We will check and offer a replacement or refund, usually within one working day.
2. Gift sets, hampers and other packaged goods
Famous Amos gift sets, hampers and other sealed, non-perishable products may be returned within 7 days of delivery if they are unopened, unused, in the original packaging and with proof of purchase. You are responsible for return delivery unless the item was faulty, damaged or wrong. Festive and seasonal hampers (for example Chinese New Year, Raya, Deepavali, Christmas, mooncakes) and items with a short shelf life are not returnable for a change of mind. Faulty, damaged or incorrect items are always covered; please contact us within 48 hours of delivery with photos.
3. Cancellations and changes
- You may cancel or change an order for a full refund before we start preparing it. Please WhatsApp us as soon as possible.
- Once an order is being prepared or is out for delivery it can no longer be cancelled, because fresh products are made specially for you.
- To change the delivery date or address, contact us at least one day ahead where possible. We will try to help but cannot guarantee changes to same-day orders after the cut-off.
4. Delivery problems
- Please give a correct address, a working phone number and a recipient who can receive the gift.
- If delivery fails because the address is wrong, nobody is available or the recipient refuses the order, we may charge the delivery fee again for a second attempt. Fresh items cannot be kept for later delivery without risk of spoilage, and we cannot refund spoiled products in this case.
- Delivery times are estimates. Traffic, weather or festive volume may cause delays; we will contact you if there is a significant delay.
5. Substitutions
Fruit and flowers are seasonal. If an item in your arrangement is unavailable, we will replace it with something of equal or higher value and a similar look, and we will try to inform you. Photos on the website are a guide; each arrangement is handmade and may differ slightly.
6. How refunds are paid
Approved refunds go back to the original payment method (for example FPX bank transfer, card or e-wallet). Please allow 7 to 14 working days for the money to appear, depending on your bank or payment provider. Delivery fees are refunded if the order was not delivered or the item was faulty, damaged or wrong.
7. Contact us
WhatsApp +60133130151 (WhatsApp), email skkfruitsdnbhd@gmail.com, or visit us at No 6, Jalan BM 1/2, Taman Bukit Mayang Emas, Aman Suria, 47301 Petaling Jaya, Selangor, Malaysia (open daily 9:00 AM to 8:30 PM).